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Privacy Policy

Effective Date: 2025

A legal disclaimer

Louder Haus values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you attend our events, visit our website, or interact with us in any way.

Information We Collect

We may collect the following types of information:

  • Personal Information: name, email address, phone number, billing address, and payment details when you register for events or purchase tickets.

  • Event Attendance Data: details about the events you attend, ticket type, and seating preferences.

  • Marketing Preferences: your choices regarding how we communicate with you.

  • Usage Data: IP address, browser type, pages visited, and the date and time of access when using our website.

  • Media & Photography: images or videos captured at events may be used for promotional purposes, unless you request otherwise in writing.

How We Use Your Information

We use the information we collect to:

  • Provide and maintain our services

  • Process payments and transactions

  • Communicate with you, including sending updates and marketing messages

  • Improve our website, products, and services

  • Detect and prevent fraud or other unlawful activities

  • Comply with legal obligations

Sharing Your Information

We do not sell your personal information.
We may share your information with:

  • Service Providers: ticketing platforms, payment processors, marketing tools, and event staff who need the information to perform their roles.

  • Venue & Security Teams: for safety and operational purposes.

  • Legal Compliance: when required by law, regulation, or legal process.

  • Event Partners or Sponsors: only if you’ve given explicit consent.

Your Privacy Choices

You may:

  • Opt out of marketing communications by following the unsubscribe link in our emails.

  • Disable cookies in your browser settings (note: this may affect site functionality).

  • Request access, correction, or deletion of your personal information by contacting us.

Data Security

We use industry-standard safeguards to protect your personal information, but no online system is completely secure. Please take steps to protect your account and personal data.

Third-Party Services

Our ticketing, payment, and marketing systems may be operated by trusted third parties. Their privacy practices are governed by their own policies.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated effective date.

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